Studies

Case Studies

Midlands Local Authority

This Council was planning a new customer walk-in centre. The centre was required for communicating with customers on housing, rates, services and payments. They wanted it to be an open-plan and friendly environment, where customers could relate to staff across an open desk. The need to accept payments was causing a problem. This had always been done via a secure cash office where big screens and secure vaults were required. It was felt that this approach was old fashioned and not customer service orientated. Furthermore to incorporate a cash-office in the new design would require more space, more capital and full time staffing. Having talked to other authorities they found that some were using Coinage Kiosks for cash and payment handling. The good reports of reliability and support enabled this authority to install two kiosks in the walk-in centre.
“The kiosks have been phenomenally reliable, and are now well accepted by the customers. Since installing the first two machines, we have installed a further five in other locations across the county”

Contact Coinage:

Phone: 08701 600992
Fax: 0845 0532884

E-mail: sales@coinage.co.uk

Coinage Limited
91 Mayflower Street
Plymouth, PL1 1SB

A Major Bus Company

"We spent two years working with a supplier to develop a machine to manage our complicated fares structure. Finally we went out to tender. Having selected Coinage to make a proposal, they followed up our first meeting by uploading our entire fare structure into their software demonstrator. We could not believe that what had taken two years of work to develop had been incorporated in a matter of days. We have now installed all the kiosks and are able manage them centrally from a single support server. We can instantly see the status of any machine and alter fares via a single console."

News

A Hospital in Kent

“Our emergency department is open 24hours a day, but the pharmacy is only open for 8 hours, so collecting payments for normal prescriptions medicins issued during that time has been a real problem. We used to have a till, but it is hard to get anyone to take responsibility for balancing the float when so many people have access to the cash. We asked Coinage if they had a solution. After a demonstration, we ordered two machines. It has been a great success, our staff can now concentrate on what they are best at and customers are happy as they have greater flexibility in payment options. The kiosks accept credit cards as well as cash with change giving.”